Window Cleaning Terms and Condition
By accepting our quotation you agree to be bound by the terms & conditions of A.D. Ryan Ltd.
Payment Terms
You are required to pay in full within 14 days of the cleaning date. If non payment exceeds 30 days A.D. Ryan Ltd. reserve the right to suspend your cleaning.
Weather
Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.
Ingress & Egress
Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder service which we send out the evening before each visit. If you are going on holiday just let us know by calling us on 07829918709 and we will “miss” the clean and you won’t be charged.
If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please let us know so we can keep your preference on our records.We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, roofs and garages.
Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.
Due to previous insurance claims we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a “front windows only” service for properties with no rear access.
Cleaning Frequencies
A.D. Ryan Ltd. ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. Our regular window cleaning round is approximately 6 or 12 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
Damages
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it’s adhesion.
Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it’s just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to “as new” condition.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
Due to previous insurance claims we no longer bring our water hoses through the main part of customers houses but we can go through garages. If your house has no other means of rear access other than going through the living area of the house we do offer a front windows only service.
48 Hour Guarantee
After we have cleaned your windows the cleaner will leave a “Windows Cleaned Today” card. This card outlines our 48 hour guarantee. A.D. Ryan Ltd. offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48 hour time period. To book a free re-clean just call us on 07829918709. A call out charge of £25.00 may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
Cancellation
If you wish to cancel our services please provide at least 5 days notice via telephone or email before the next scheduled date.
A.D. Ryan Ltd. will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day.
Right To Refuse Work
A.D. Ryan Ltd. reserve the right to refuse certain work/jobs if we haven’t received previous payment.